In this podcast Doug Green, Publisher of Telecom Reseller, speaks with Joey Fister, Senior Director of Avaya Support Services, who discusses the issue of service interruptions or outages: causes, prevention and solutions.
Allen, TX (PRWEB) January 27, 2015
TelStrat, an industry-leading developer of call recording, quality management, and workforce optimization solutions, today announced that its Engage Record™ application is compliant with key Contact Center solutions from Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance.
CTI Group is an international provider of e-billing and analytics, call recording, and call management solutions. Headquartered in Indianapolis, IN, CTI Group has been in business for over 20 years and support more than 13,000 installations in 45 countries worldwide.
The concept of unified communications is really about unified customer experience. I prefer using experience rather than engagement as engagement is a tactic. That is, all of sudden vendors are realizing that technology is not about “talking” anymore.
ZÜRICH — Jan. 30, 2015 — Albis Technologies announced today that it has appointed Eric van den Heuvel as head of the company’s access solutions business unit and executive member of the management board. In his new role, van den Heuvel will be responsible for driving the development, sales, and marketing of Albis Technologies’ business access, mobile backhaul, wholesale, and utility solutions.
SAN MATEO, Calif., Jan 29, 2015 (BUSINESS WIRE) — RingCentral, Inc., a leading provider of cloud business communication solutions, today announced that RingCentral Office® is now available with Google for Work, a suite of tools that includes Gmail and Google Docs.
Arlington, Va. (Jan. 29, 2015) – The Telecommunications Industry Association (TIA), the leading association representing the manufacturers and suppliers of high-tech communications networks, today applauded the Federal Communications Commission (FCC) for updating its 911 location accuracy rules.
SANTA CLARA, CA–(Marketwired – Jan 29, 2015) –
- Avaya Executive Partner Forum highlights growth goals and priorities for channel partner success with Avaya Engagement Solutions
- Recognizes Avaya Connect Partners of the Year in five categories
- Reveals 12 percent increase in channel partner satisfaction in 2014
Avaya, a global provider of business communications and collaboration software and services, today announced its Avaya Connect Partners of the Year for 2014.
- Smartphones shipped worldwide exceeded 1 billion for the first time in 2014
- Apple sells record 74.5m iPhones, posting biggest quarterly profit in corporate history
- Samsung accounts for 25% smartphones shipped in 2014, a decline from over 30% posted in 2013
Hampshire, UK – 29th January 2015: Leading mobile analyst firm Juniper Research estimates that the number of smartphone shipments exceeded 375m in Q4 2014, with an annual total of over 1.2 billion smartphones shipped for 2014, representing a 29% y-o-y growth.Continue →
Voice is one of the most effective forms of communications, especially when working with customers or support situations. Integrating voice in to Unified Communications systems with conferencing, outbound calling and user-to-user calling.
A question I occasionally from end-customers begs the question as to whether Lync Online without Enterprise Voice is “good enough” or is it worth the effort to implement the Enterprise Voice features of Lync.Continue →
CTI Group (Holdings) Inc. (OTC:CTIG), a global provider of carrier-grade software solutions and services which empower organizations through communication analytics, today announced details of their ‘SmartDiscover’ solution which is designed to help Telecom Operators quickly and easily distil business intelligence from customer data obtained from multiple data sources, principally billing systems and CRM.Continue →
Any Caller from Any Device with a Browser Can Now Interact with Voice and Visuals
BOULDER, CO (January 28, 2015) — Radish Systems, an award-winning mobile/enterprise software and professional services company that provides the patented ChoiceView multichannel ‘voice with visuals’ platform, is pleased to announce availability of the ChoiceView Web App for visually interacting with organizations via an Internet browser.Continue →