Fort Lauderdale, Florida (March 20, 2012) – Metropolis Technologies [Enterprise Connect booth 632], a leading provider of telemanagement solutions, is pleased to announce their participation at Enterprise Connect, which will be held at Gaylord Palms in Orlando, FL from March 26th – 29th.  Metropolis will be demonstrating their latest telemanagement, call accounting, and contact center solutions for the healthcare, education, government, hospitality and financial sectors as well as offering booth visitors a look at the newest version of the OfficeWatch Telemanagment tool, OfficeWatch XT.  The Metropolis product line includes:

  • OfficeWatch Telemanagement for Business
    OfficeWatch Telemanagement provides visibility for businesses to easily track all calls within the enterprise to determine employee productivity and prevent against unauthorized phone usage. The application includes an automatic report scheduler which configures an unlimited number of reports to be emailed, printed or archived on an hourly, daily, weekly, or monthly basis. OfficeWatch also offers 911 alert notifications and trunk analysis tools to help businesses reduce their liability and expenses.
  • ProfitWatch Call Accounting for Property Managers
    ProfitWatch is an extremely user-friendly call accounting application designed to meet the needs of property managers and the hospitality client. With multi-site capabilities and real-time billing, ProfitWatch helps companies to generate additional revenue while reducing expenses through flexible tenant/guest rate billing, increased staff productivity and eliminated phone abuse.
  • AgentWatch Contact Center Solution
    AgentWatch empowers every supervisor to direct their workforce to produce valuable results such as reducing abandoned calls and increasing agent performance. AgentWatch is web-based and provides customizable dashboards for supervisors and individual agents, allows the monitoring of unlimited hunt groups, and sends management alerts if key performance indicators exceed user-defined thresholds.

For more information on the demonstrations, or to make an appointment, please visit the Metropolis booth (632) or call 954.414.2900.

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