McGee-Smith Analytics was founded in 2000 and offers enterprises and solution providers an expert and reliable source for information and analysis related to the contact center and enterprise communications markets. They serve clients across a range of industries and geographies, delivering strategic counsel and intelligence regarding the converging fields of contact center, unified communications (UC), collaboration and communications enabled business processes (CEBP).

Doug Green, Publisher of Telecom Reseller, speaks with Sheila McGee-Smith, President and Principle Analyst, while at Enterprise Connect 2012 about who McGee-Smith Analytics is and their recently released report, “Contact Center Applications for Microsoft Lync: A Reseller View of the Market.” (see press release at

A copy of the report can be downloaded for free from the Zeacom website at

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