Eric LeBow, the new CEO of Spanlink, focuses on Cisco contact centers explains how the company’s is leveraging their products for smaller enterprises and delivering services through the cloud. Spanlink is expanding their products to cover small and medium business with their Express platform. He discussed their move into cloud and managed services. Spanlink and Convergys have partnered to provide Cisco cloud based contact center solutions.

Spanlink’s sales process begins with a business assessment. They identify areas that can make an impact on the business, link those impacts to the primary business drivers and quantify the benefits financially. Their goals include drive enterprise growth, controlling costs, retaining enterprise customers, and improving productivity.

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