by Walt Medak
Q: We have a digital phone in our help desk area that only has a bridged appearance of the hunt group extension. It does not have a call appearance of it’s own extension number. I’m trying to figure out how to prevent it from being able to make outbound calls from that bridged appearance button. I’ve tried changing some of the settings on both the physical phone’s station form, and the bridged appearance phone’s station form. I haven’t been able to figure out how to restrict calls from the bridged phone without affecting the actual phone, which we still want to be able to make calls.
A: There is a field on the third page of the station form called “Bridged Appearance Origination Restriction“. The default setting in this field is “n“. This will allow outbound calls from bridged appearance buttons on the station. If you change that field to a “y“, it should do just what you are looking for. It will keep the phone with the bridged appearance from using that button to make a call, while not affecting the calling capabilities of the “real” phone.
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