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Oliver Gerling

Oliver Gerling

Berlin (January 13, 2015) snom technology AG, a leading developer and manufacturer of IP handsets, today announced the appointment of Olivier Gerling to the position of Chief Sales Officer, responsible for all snom sales and marketing activities worldwide.

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Noble Systems is Recognized for Innovations in Customer Contact Technologies

Noble Systems logoAtlanta, GA – January 13, 2015: Noble Systems Corporation, a global leader in contact center technology solutions, announced today that Noble® CallTech™ Total Contact has been named as a 2015 CUSTOMER Product of the Year Award winner.

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Innovative Provider of Custom Interactive Solutions Is Recognized for Advanced Innovations                                        

Voice4net logoDallas, TX, January 13, 2015 — Voice4Net, a leading provider of customer interaction and voice communications solutions for businesses, announced that its newly-launched RTC Client contact center solution has won the Product of the Year Award from both CUSTOMER and INTERNET TELEPHONY magazines. 

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Delivers High ‘ROI’ for Managing Customer Interactions

FOOTHILL RANCH, CA–(Marketwired – Jan 13, 2015) –  Applied Voice & Speech Technologies, Inc. (AVST), a leading developer of software-based Unified Communications (UC) solutions, today announced the launch of TeamQ™, a cost-effective informal call center solution that facilitates collaboration among next-generation workers.

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The award-winning SmartNode Open Gateway Appliance offers the first-in-class open hardware platform for developers of business-class, IP-telephony products—integrated with a reliable SmartNode VoIP gateway.

Patton logoGAITHERSBURG, MD: Patton Electronics—US-manufacturer of award-winning SmartNode™ VoIP solutions, BODI rS™ High Availability Fixed & Mobile Routers, and CopperLink™ Ethernet Extenders—is now shipping the new SmartNode™ Open Gateway Appliance (SNOGA).

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COLUMBUS, Ohio – Sage Sustainable Electronics, a new IT asset disposition company led by veterans with over 30 years of experience in the industry, today announced the opening of its Electronics Repurposing Center in Columbus, Ohio.

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A fully featured Toshiba IPedge business telephone system including  advanced contact center capabilities — call distribution and reporting — in a single server

Toshiba logoIRVINE, Calif., Jan. 13, 2015 ― Toshiba America Information Systems, Inc., Telecommunication Systems Division (Toshiba — www.telecom.toshiba.com) today announced its new IPedge® Virtual Server turnkey solution, which delivers the capabilities of Toshiba’s IPedge business telephone system plus optional advanced contact center capabilities in a single server running a VMware® virtual environment.

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Graybar logoSt.LOUIS, Jan. 13, 2015 – Graybar, a leading distributor of electrical, communications and data networking products and provider of related supply chain management and logistics services, will offer a free webinar regarding the future of structured cabling systems on Thursday, January 15 at 10:30 a.m.

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Detroit and Evansville join Chicago, Cleveland and Columbus as Company Continues Broad Rollout of 110 Mbps Internet Service for Businesses    

ENGLEWOOD, Colo. – (Jan. 13, 2015) – WOW! Business, a communications and cloud service provider, today announced the availability of high-speed Internet service in Detroit and Evansville with new plans that deliver up to 110 Mbps downstream and 15 Mbps upstream.

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BRAZIL’S LEADING COMMUNICATIONS VALUE-ADDED DISTRIBUTOR

scansource logoGREENVILLE, SC – ScanSource, Inc. (NASDAQ: SCSC), the leading international value-added distributor of specialty technology products, has signed a definitive agreement to purchase Network1, Intersmart Comércio Importação Exportação de Equipamentos Eletrônicos, S.A.

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Comptel_logoFebruary 24 Event to Examine Open Internet, Pending Mergers, Communications Act Update and the State of the Market

WHAT:              Competition and Innovation Policy Summit

WHO:               COMPTEL, the leading trade association for the competitive communications industry

WHEN:            Tuesday, February 24, 2015 –  8 a.m.

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New Release of CX-E 8.6 Offers Unmatched Enterprise-Class Scalability

FOOTHILL RANCH, CA–(Marketwired – Jan 12, 2015) –  From cloud services, to mobility, to security and business continuity — the list is long when it comes to trends that will consume the attention of IT teams in 2015 and beyond.

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Favorable Economic and Financing Conditions Will Drive Replacement and Expansion Spending

Washington, DC, January 12, 2015— The Equipment Leasing and Finance Association (ELFA) which represents the $903 billion equipment finance sector, today revealed its Top 10 Equipment Acquisition Trends for 2015.

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Sangoma logoSangoma Technologies, a leading provider of hardware and software components that enable or enhance IP Communications Systems for both telecommunications and data communications applications, has published a whitepaper discussing various industry pricing models on SBCs that includes advice on how to avoid price creep and sticker shock.

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ITPX logoSt. Michael, MN- The International Telecommunication Professionals Exchange, (ITPX) Conference and Trade Show taking place in San Diego February 18-20., 2015, has expanded to include NIH NITAAC, in addition to featuring NASA SEWP. www.itpx.org

NASA SEWP and NIH NITAAC are responsible for extremely large IT acquisition contracts, which can be used by all Federal Government Departments.

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Industry leader in Retail communications to demonstrate solutions to help merchants increase sales, enhance customer service, minimize IT footprints and lower costs

Vertical logoSanta Clara, Calif., January 9, 2015 — Vertical Communications®, a leading provider of business communications software and solutions, will spotlight its portfolio of communications platforms, applications and mobile solutions designed specifically for the rigors of the retail market at the National Retail Federation (NRF) “Big Show 2015.” The event will take place January 11-14 at the Jacob K.

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CAMPBELL, CA–(Marketwired – January 08, 2015) – Technology market research firm Infonetics Research, now part of IHS Inc. (NYSE: IHS), today released excerpts from its third quarter 2014 (3Q14) Enterprise Session Border Controllers market share and forecast report, which tracks eSBC session shipments and vendor revenue.

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Brussels –  Nixxis call center software publisher announces the release of a feature that will revolutionize the call center world: Multi-level user access management.

Nixxis logoThe 100% Belgian leading publisher of call center software announced Thursday the release of its newest feature: Multi-level user access management.

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Qualcomm Life is collaborating with Walgreens to power device connectivity with Walgreens mobile and web applications and its Balance Rewards for healthy choices program with robust medical device connectivity and care coordination capabilities. Within the apps, Qualcomm Life’s 2net Platform will also enable remote patient monitoring, transitional care support and chronic care management through a secure and seamless transmission of biometric data from patients’ connected medical devices.

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Leading Michigan telecom provider welcomes Douglas Black as Newest All Star Executive Team Leader

BullsEye logoSouthfield, MI, January 7, 2015BullsEye, the industry leader in helping multi-location businesses proactively transition from traditional phone service to Hosted IP PBX and Digital Voice announced today the recent appointment of Douglas Black, who joins the executive team as Vice President of Operations.

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Top Ranked Vendor for both Manageability and Reliability Reinforce Company’s Leadership Position in the Growing WFO Marketplace.

Plano, Texas (PRWEB) January 06, 2015 – OnviSource today announced that Ventana Research, a leading benchmark research and business advisory services firm, has recognized and ranked OnviSource as a “Hot Vendor” in their “2015 Workforce Optimization Value Index Report.” The distinction emphasizes OnviSource’s commitment and progress in pioneering and deploying technologies, solutions and best practices that directly benefit customer service, contact centers, back office functions and the entire enterprise.

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Recognised for delivering innovative cloud contact centre solutions and unmatched customer success

top-logoNewVoiceMedia, a leading global provider of cloud contact centre solutions, today announced that it has been named a finalist in the Best SaaS and B2B Customer Excellence categories for the 2014-15  Cloud Awards Programme.

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Work will not be a place you go…

polycom-logo-h-cmyk_highresSAN JOSE, Calif. – Jan 06, 2015: 

The way we work is changing. Collaboration technologies are ushering in a next generation workplace that is more productive, efficient and delivers meaningful cost savings to organizations of all sizes across the globe.

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ATT logoAt the 2015 AT&T Developer Summit today, AT&T1 announced that it will be the first US carrier to launch commercial support for Web Real-Time Communications (WebRTC) via its AT&T Enhanced WebRTC API. The WebRTC standard, which is already enabled on more than a billion browsers, allows voice and video calling between browsers without the need to install any software or plugins.

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Dimension Data is one of only six organisations positioned in the Leaders Quadrant

Dimension Data logoDimension Data, the USD 6 billion ICT solutions and services provider, today announced it is one of six organisations worldwide that has been positioned by Gartner, Inc., in the Leaders Quadrant of the Magic Quadrant for Communications Outsourcing and Professional Services (COPS) 2014₁ report for the fourth consecutive year.

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genband slide 1An Educast by Gary Audin

SIP seems to be everywhere. SIP trunks are the common implementation for replacing the legacy PRI connections to the PSTN. This is called off-net. SIP trunks are also used to connection enterprise sites.

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