IT News and Views

ROI of IPT

Whether you’re just starting, continuing or finished with your IP telephony deployment, one thing’s for certain: you need to manage these newly-converged networks. As an absolute minimum your IT team must consistently and reliably deliver voice traffic over the network with sound quality on a par with or better than TDM.

Companies who switch to VoIP can reasonably expect to see some immediate cost-savings but as a recent study by Nemertes Research shows, there are some ongoing operational cost increases to be expected as well. This is especially noticeable in the time and cost involved to isolate and repair telephony outages or performance degradation.

Determining the root-cause of a VoIP problem – whether another application contending for bandwidth, QOS issues, IP-PBX, handset, switch/router – can be time-consuming and difficult. According to Nemertes it can take up to four times longer to isolate and resolve IPT problems than with TDM.

Initially many companies implement IPT believing their existing network or event management tools, coupled with the often rudimentary monitoring features that come with the IP-PBX, will be sufficient for maintaining solid voice performance. Statistically, after12-24 months (typically when the deployment is in full swing), managers realize they do not have enough information to effectively detect and prevent problems, analyze the cause of performance slow-downs or resolve issues. The most cost-effective way to manage IPT in the long-term is to implement specialty monitoring tools and integrate them into existing network management infrastructure.

VoIP

Migration

Mobility

Contact Centers

Features

Tech Tips

Infrastructure

SIP and Trunking

Messaging

Secondary Market

Sponsored Ads

The publishers of this web site assume no responsibility for statements made by advertisers in their advertisements, nor do they assume responsibility for statements or opinions expressed or implied in the various articles, features and columns.

Listings and ads may link to web sites which do not have a formal privacy policy. They therefore may set cookies and/or collect personal information without warning, and may not adhere to the web privacy standards we abide by and advocate.

Please note: Our website is best experienced with a modern, standards-compliant browser. For more information, or to upgrade an older browser, follow this link.

Privacy Statement

Website problems? Feedback? Use our Contact Form.

Proudly serving the Telecom community since 1996.

© 1999-2008 by Telecom Reseller. All Rights Reserved.

Web design by Merlin Emrys, Evening Sun.